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Don't Like it? We'll take it back!
We want you and your loved ones to love your creation.
If you are not satisfied for any reason with any qualified* product you purchase (regardless of customization) between October 25 and December 31, 2021, you may return your purchase for a replacement, credit, or refund until January 31, 2022, through our extended Holiday return policy.
Purchases made prior to October 25, 2021: you may return your purchase for a replacement, credit, or refund within 30 days of receipt.
*Some Sister Wives products are subject to special return restrictions. See below for details.
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RETURN POLICY - PRODUCT RESTRICTIONS
The following Sister Wives™ products are subject to special return restrictions.
Face Masks and Face Shields: For health and safety reasons, all face mask and face shield sales are final and are not returnable or exchangeable.
Stitch Files (for Embroidered Products): You may return any embroidered product for a replacement or refund within 30 days of receipt. However, in order to obtain a refund of the stitch file image conversion fee, you must contact customer support within 10 days of receiving your embroidered product(s) and you must return the product to Sister Wives™. If you posted an embroidered product for sale to your Store without ordering a product, you must request a refund of the conversion fee within 10 days of the date Sister Wives™ uploaded the stitch file to your "My Images" library, which will be indicated by the "sent date" of the stitch file confirmation email sent to you.
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund, or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage/defect cannot be verified over the phone or via email contact, the item may be required to return to Sister Wives™ for inspection before a determination can be made as to the state of the product.
WHO COVERS THE RETURN SHIPPING COST?
Sister Wives™ will provide a pre-paid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Sister Wives™ representative to be defective.
HOW TO RETURN AN ITEM
Use the Upload File button to proactively provide digital images of damaged or defective products.
WHAT THE RETURN PROCESS USUALLY ENTAILS
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
Sister Wives™
Matchmakers Inc
62 Thomas Cir East
Holiday Island, AR 72631
Sister Wives is the oldest and most trusted poly dating website and app online today. With over 13 years of matchmaking experience, you can trust you are in good hands.
Great Site for Poly Dating! After many many months we are now talking to a great girl! Hopefully things work out :).
Robyn Alesich,
Vice President, COO
Est in 2008, Sister Wives is committed to all of your poly dating needs. We are proud advocates of the poly lifestyle and have even worked on several TV productions. We are also proud supporters of the #loveislove movement and believe that people should be able to choose Love.